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Frequently Asked Questions

Our Cakes & Donuts are freshly made and sent to your doorstep with a promise to save lives this Ramadan.

Order Information

All orders can be placed online via our website charitycakes.co.uk

For delivery in London, the cut-off for placing an order is 17:00 on the day before the next available delivery date.
For delivery outside of London, the cut-off for placing an order is 14:00 on the day before the next available delivery date.

We are unable to take orders over the phone, all orders are placed online via our website charitycakes.co.uk

Currently, we are unable to offer same day delivery. You can place an order for collection from  Unit 8, Muirhead Quay, Barking, London. IG11 7BG, all collection orders are subject to availability.

Cake Information

All our cakes are halal and suitable for vegetarians

No, all our cakes are free from any alcohol

Each individual cake has different expiry dates. To view information for each cake, please go to the 'Shop' page and click on cake before scrolling down for further information.

Our cakes are made in a factory using nuts therefore, all cakes will have traces of nuts

Unfortunately, we are not able to cater for specific dietary requirements

Personalised messages cannot be added to the cake.

Only our milk cakes require refrigeration. The drip cakes, tray bakes and donuts are to be stored at room temperature

We currently only offer the cakes listed on our website, we cannot offer other cakes or designs not listed

Each individual cake has different suggested serving  To view information for each cake, please go to the 'Shop' page and click on cake before scrolling down for further information.

We are unable to customise any of the cakes listes

Delivery Information

We currently delivery to Birmingham, Leicester, London & Luton. We also offer a collection service from Unit 8, Muirhead Quay, Barking, London. IG11 7BG

Delivery Location Delivery Dates (Ramadan 2021) Delivery Time Slot
London 17th & 18th April
24th & 25th April
1st & to 2nd May
8th May
11th May
14:00 - 21:00
Outside London

(Birmingham, Leicester & Luton)

17th April to 18th April
24nd April to 25th April
1st May to 2nd May
8th May
11th May
14:00 - 21:00

We endeavour to delivery all cakes from 2pm – 9pm

We are unable to offer a timed delivery

At the present moment we are unable to offer delivery to areas not listed

Yes, we can deliver to multiple addresses, but you will need to place a separate order for each address

Yes, our deliveries will be non-contact deliveries. For your safety as well as the volunteer delivery drivers, please ensure safe distance is kept when receiving the delivery.

Our driver will aim to deliver your order, if they arrive and no one is home, they will contact you and try to make alternative arrangements. If you do not hear from us, please do contact us

Currently, we are unable to offer same day delivery. You can place an order for collection from  Unit 8, Muirhead Quay, Barking, London. IG11 7BG, all collection orders are subject to availability.

No, full payment is made online when placing an order

If you have made an order and would like to change the delivery details, please contact us

We offer a collection service from Unit 8, Muirhead Quay, Barking, London. IG11 7BG. You will be able to select collection at check-out if you live in London

If you would like to request amendments to the order, please contact us. It is usually recommended that you place a new order to ensure payment is received and request the old order to be cancelled for a refund to be issued. All orders placed are subject to the stipulated Terms & Conditions.

Charity Information

100% of all profit made are donated to charity. Our cake project is handled by a dedicated brothers and sisters who are volunteers

Yes, you are able to make a donation on the website when placing your order. Simply view your basket and you will have the option to enter an amount you would like to donate. Alternatively, there is an option to enter a donation amount in each of the product pages.

We are always looking for volunteers to be part of this great project. If you are interested in becoming a volunteer, please complete the volunteer form.