Privacy Policy

Our Cakes & Donuts are freshly made and sent to your doorstep with a promise to save lives this Ramadan.

Who are we? ‘Charity Cakes’, a project of Eman Channel

Date: 29th March 2021

Our contact details

Name: Neil Andrew Patterson

Address: Unit 8, Murihead Quay, Barking, London, England, IG11 7BG

Phone Number: +44 (0)20 39402000

E-mail: admin@CharityCakes.co.uk

The type of personal information we collect

We currently collect and process the following information: Name, postal address, contact number, email address, gender and money received.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have placed an order via the website (CharityCakes.co.uk) and there a transaction has taken place.
  • You wish to donate for one of the causes to support those in need.
  • You have opted to be a volunteer.
  • You have opted to receiving future marketing and promotional content.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From STRIPE who process the payments on our behalf when you place an order via our website.

We use the information that you have given us in order to process your order, confirm payment, contact you if there are any issues with your order, arrange delivery to the address you have provided and to obtain feedback from you to help us improve our service.

We may share this information with Eman Channel & Eman Academy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@charitycakes.co.uk

(b) We have a contractual obligation to process your order.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on our website which has a valid SSL certificate. The hosting provider is GoDaddy who adhere with their ownp privacy policy.

We also securely store your data on an excel spreadsheet on the Microsoft servers who have their own private policy.

Any transaction information is also stored at STRIPE who adhere with their own privacy policy.

We keep the above mentioned information for a period of no longer than 24 months.

We will then dispose your information from our website by deleting it securely from the website and the Microsoft Excel spreadsheet replacing any back-up already take with new back-ups that will not hold your information.

Use of Cookies

As with the vast majority of websites, our website also uses cookies. Cookies are tiny files that are downloaded or transferred to your computer through your web browser, to help improve your experience.

Cookies can also be used to remember certain information, such as in the case of email subscription, to help us know if you are already signed up.

We use cookies to gather data about site traffic and site usage so that we can continue to work on improving your experience on our website.

You do have the option to have your computer warn you each time a cookie is being sent, or you can also choose to disable all cookies through your browser settings. However, should you choose to turn cookies off, this may cause problems with the functionality of our website.

Third-Party Cookies and Service Providers

We may at times work with or use third-party cookies and services to help us recognise the areas in which we need to improve our website for our site visitors. However, we will never share or allow third-parties any access to your personal information, or allow them to use the information gathered through cookies on our behalf.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@charitycake.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing us at complaints@charitycakes.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk