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Terms & Conditions

Our Cakes & Donuts are freshly made and sent to your doorstep with a promise to save lives this Ramadan.


  1. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws of the United Kingdom. If you do not agree to these terms and conditions, please do not use this site. All purchases are made subject to these Terms and Conditions.
  2. Please note ‘Charity Cakes’ is a project of Eman Channel.
  3. 100% of the profits are distributed with 50% to humanitarian causes through our partner Ummah Welfare Trust (UWT) and 50% to dawah activities through Eman Channel.
  1. All goods include VAT at the current rate where applicable.
  1. All goods will be dispatched as soon as possible using volunteers and take one to three working days to arrive. While we do everything possible to have the cakes delivered to you on the selected delivery date, there may be delays due to circumstances outside of our control.
  1. Due to parking restrictions and charges with some areas, we request customers who live in apartments or flat to collect from the driver outside your building unless you require some special assistance for those who are disabled which need to be informed to us after placing an order.
  1. Any damages or shortages must be notified to Charity Cakes within 5 hours of receipt.
  1. Cakes are not returnable unless Charity Cakes agree to replace the cakes due to exceptional circumstances as stipulated in these terms & conditions.
  1. Availability of the preferred selected delivery date is subject to lockdown rules in place at the time of delivery and although we will try our utmost to delivery your cake on the date selected, please note due to COVID-19, there may be risk of a delay of up to a maximum of 48 hours.
  1. Cancellation & Refund
    • Cancellations must be requested no less than 24 hours prior to the order cut-off time.
    • cancellation notice can be given by either side (customer or us)
    • needs to be in writing (email: enquiries@charitycakes.co.uk)
    • if the cake is not delivered up to 48 hrs from the selected delivery date then full refund will be offered or a new delivery date agreed
    • full refund will be given if the incorrect cake was delivered if we have been unable to replace it with the correctly ordered cake.
    • refunds will be processed within 10 working days from the point of confirmation from Charity Cakes.
  1. General
    • Charity Cakes’ total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Charity Cakes to the customer.
  • Every care has been taken to describe and show the goods accurately. Variations may occur in both design and specification as the manufacturers of the items improve their products and due to supplier changes to icing colours.
  • No employee or volunteers of Charity Cakes is authorised to waive our terms and conditions.
  • The customer’s statuary rights are not affected by any statement contained in these Terms and Conditions.
  • UK law applies to all transactions.
  1. Copyright
  • The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Charity Cakes. The collective work includes works that are licensed to Charity Cakes. Copyright 2021, Charity Cakes ALL RIGHTS RESERVED. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Charity Cakes. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


  1. Trademarks
  • All trademarks, service marks and trade names of Charity Cakes used in the site are trademarks or registered trademarks of Eman Channel.


  1. Warranty Disclaimer
  • This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Charity Cakes disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Charity Cakes does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Charity Cakes does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
  1. Limitation of Liability


  • Charity Cakes shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Charity Cakes has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  1. Typographical Errors


  • In the event that a Charity Cakes product is mistakenly listed at an incorrect price, Charity Cakes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Charity Cakes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Charity Cakes shall issue a credit to your credit card account in the amount of the incorrect price.
  1. Term; Termination
  • These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Charity Cakes without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


  1. Use of Site
  • Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Charity Cakes or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
  1. Acceptance
    • By placing an order with Charity Cakes, either through our website, over the telephone, or by any other medium you are agreeing to these terms.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.